UsuariosChatbotLlamadas AIReporteImportaciones

Detalle de contacto

ID: cmn55i2at0021payqso4bvslb

Volver a usuario
CanalLlamada AI
UsuarioDulce
Contactado24/03/2026, 09:52:55 p.m.
Respondida
Abrir logs en Vapi

Notas del contacto

Notas

Asistente no capta respuesta

Asistente realiza dos veces la pregunta de la cuenta bancaria y al obtener la respuesta, no dice nada hasta que el cliente dice de nuevo: "Ok, gracias".

26/03/2026, 06:03:48 p.m.

Request

{
  "status": 201,
  "status_text": "Created",
  "body": {
    "subscriptionLimits": {
      "concurrencyBlocked": false,
      "concurrencyLimit": 10,
      "remainingConcurrentCalls": 6
    },
    "id": "019d21d6-24b7-7000-9ebf-036d3d06c3c1",
    "assistantId": "2bec425c-2d0b-4368-bf4d-3f0ff5f25d01",
    "phoneNumberId": "3701f662-ed3e-440e-9a34-9c3eda663145",
    "type": "outboundPhoneCall",
    "createdAt": "2026-03-24T21:52:55.479Z",
    "updatedAt": "2026-03-24T21:52:55.479Z",
    "orgId": "be2fa99a-b5f1-4b5a-8cfd-55c085a5ad41",
    "cost": 0,
    "customer": {
      "name": "Dulce",
      "number": "+525621978270"
    },
    "status": "queued",
    "phoneCallProvider": "twilio",
    "assistantOverrides": {
      "variableValues": {
        "vehicle": "Chevrolet Onix 2023",
        "client_name": "Dulce",
        "payment_amount": 8453.11,
        "bank_account_name": "BBVA",
        "first_payment_date": "2026-04-01T00:00:00.000Z",
        "bank_account_ending": "8193"
      }
    },
    "monitor": {
      "listenUrl": "wss://phone-call-websocket.aws-us-west-2-backend-production1.vapi.ai/019d21d6-24b7-7000-9ebf-036d3d06c3c1/listen",
      "controlUrl": "https://phone-call-websocket.aws-us-west-2-backend-production1.vapi.ai/019d21d6-24b7-7000-9ebf-036d3d06c3c1/control"
    },
    "transport": {
      "conversationType": "voice",
      "provider": "twilio",
      "accountSid": "AC57b5608bda45832fdb97b15a3f739b6a"
    }
  }
}

Response

{
  "verified": true,
  "mismatch_fields": [],
  "user_is_customer": true,
  "unrecognized_process": false,
  "user_asked_for_contact": false,
  "new_customer_phone_number": ""
}